Global Support

Technical Support
SonicWALL’s Dynamic Support Services give you unprecedented protection from the risks of network attacks. SonicWALL’s comprehensive support services protect your network security investment and offer you the support you need, when you need it.

Support is only as good as the people who provide it. SonicWALL support professionals are Certified Internet Security Administrators with years of experience in networking and Internet security. They’re supported by best in class tools and processes that ensure quick and accurate resolution of your problem.

SonicWALL Dynamic Support Services include these key features:

Telephone or Web-based Technical Support. SonicWALL’s technical experts will help solve your problems quickly, online or on the telephone, reducing your risk of Internet attack.

Electronic Support Tools. Instant access to solutions and documentation help you answer questions and solve problems electronically.

Firmware/Software Upgrades. Automatic firmware and software upgrades give you access to new features and capabilities, helping you extend your Internet security investment.

Annual Support Agreement. Low, fixed prices for support services allow you to budget accurately and protect you from unexpected service expenses.

Global Support Services

Warranty Support SonicWALL products are recognized for being reliable, easy to install, configure and manage. SonicWALL Warranty Support enhances these features with: 1 year, advanced exchange for defective hardware 90 days of telephone or Web-based support for installation and configuration assistance during local business hours 90 days of software and firmware updates Access to SonicWALL’s electronic support tools

Dynamic Support 8x5 Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWALL 8x5 Support is an annual service that includes: Advanced exchange replacement for defective hardware Telephone or Web-based support during local business hours Access to SonicWALL’s electronic support tools Continuous software and firmware updates and upgrades

Dynamic Support 24x7 Customers with mission-critical network requirements cannot afford downtime. SonicWALL 24x7 support is an annual service that offers: Advanced-exchange replacement for defective hardware Telephone or Web-based support, 24X7 Enhanced escalation for high-priority problems Access to SonicWALL’s electronic support and Knowledge Base systems Continuous software and firmware updates and upgrades

E-Class Support 24x7 Available only on E-Class products, E-Class Support 24x7 provides the enterprise-class support features and quality of service companies require to keep their networks running smoothly and efficiently. E-Class Support 24x7 includes all the features of our Dynamic Support offerings PLUS direct access to a team of highly-trained senior support engineers

GMS Comprehensive Support For customers using SonicWALL Global Management System (GMS) to manage their distributed networks, there’s SonicWALL Comprehensive GMS. This umbrella support service delivers all the benefits of an E-Class Support 24x7 contract for every appliance managed through a SonicWALL GMS deployment. Not only that, Comprehensive GMS provides support and software updates for the GMS application itself. And, because you’re purchasing a single co-terminus contract, there’s only one expiration date for everything, simplifying management and administration while also removing the likelihood of lapsed support coverage.