 | Anywhere, anytime
remote support improves customer satisfaction and support
staff productivity. |
|
| Thin client
connectivity eliminates the need to download and
pre-install a "fat" client, minimizing customer frustration and
set-up overhead. |
|
| Chat functionality provides an
efficient communication alternative to costly phone support. |
|
| File transfer
capability provides fast, convenient and secure access to
local and remote files. |
|
| Tight integration
with existing authentication infrastructure ensures that
the customers’ identities are confirmed. Alternatively, the
local database of the SSL VPN appliance and tokenless two-factor
authentication can be utilized. |
|
| Diagnostic
capability enables a technician to quickly obtain system
information from the customer’s computer. |
|
| Logging and
reporting functionality enables managers to supervise
remote support activity for internal audit or external billing
purposes. |
|
| Personalized
customer Web portal enhances the user experience by
providing a familiar look and feel for both Windows® and Mac®
customers. |
|
| Easy-to-use
technician standalone client facilitates the management
and scheduling of the support queue. |
|
| Integration with SSL
VPN administrative interface enables the IT administrator
to easily license and configure the module.* |
|
| 256-bit AES SSL
encryption of the data by the SSL VPN appliance provides
a secure environment for the data and assists in the effort to
be compliant with data protection regulations. |
|
| Seamless integration of the SSL
VPN appliance behind virtually any firewall enables
organizations to leverage their existing network infrastructure. |
|
